Support manager wanted

Here you will have the opportunity to continue to contribute to Ambiductor's success. The title as a support manager is new, which means that you will be able to shape the role. Our new office is well located in Täby with the opportunity to start from home.

About the role

As a support manager, the work is primarily to help our customers who have problems with products or data communication. This includes troubleshooting at the customer's request, but also proactively to prevent and remedy in collaboration with suppliers, partners and our internal experts.

Ambiductor works against an increasingly automated troubleshooting system where you will also contribute with planning. The support can apply to both mechanical issues, simpler technical issues and several more difficult questions about connectivity within Internet-of-Things. All the knowledge required is internally.

In addition to the support, you will be responsible for the documentation. We write our own data sheets and operating instructions that are often based on English documentation from suppliers. You will customize the original documentation to the Swedish standard, but you will also have access to external consultants who can perform the work on request.

Tasks

• First Line Support, Easier Investigation and Troubleshooting
• Forward Second Line Support where needed
• Active participant in our telephone queue
• Responsible for developing documentation and support -related guides
• Work proactively to reduce the number of support ticks through Wiki and Knowledgebase

We offer

At Ambiductor we have high ceilings and everyone contributes together, we have fun at work. With us you get to work with very talented and competent employees. Your work will be performed in Jira, Asana, InDesign and the Office package. As mentioned above, you are offered to work some from home.

Characteristics

• Self -employed with interest in running technical support
• Solution -oriented
• Good knowledge in English
• Create good relationships with repeat customers as well as internally
• Well -structured and careful with details
• Like to have customer contact
• Be well versed in databases and excel

Merit

• Background in software testing and support